Return Policy

Order Cancellation

We accept order cancellations provided the product has not yet shipped or entered the production stage. You will receive a full refund upon cancellation. Orders cannot be cancelled once the product has shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of delivery.
Returned items must be unused and in the same condition as when you received them. Please contact our customer service team to ensure the package is sent to the correct address.

Important Notes

Customized or personalized items are not eligible for the 14-day return policy.
If the return is due to customer preference, the customer is responsible for return shipping costs. The specific cost depends on the chosen shipping carrier.
If the item received is damaged or defective due to our error, the customer is not responsible for return shipping costs.
No handling fees are charged for returns.

Refunds (if applicable)

Once we receive and inspect your return, we will send an email confirming receipt and notifying you whether your refund request has been approved. If approved, we will initiate the refund process; the funds will be automatically credited to your credit card or original payment method within a certain timeframe.

Missing or Delayed Refunds (if applicable)

If you have not yet received your refund, please first check your bank account again. Next, contact your credit card company, as it may take some time for the refund to be officially processed. Then, contact your bank, as there is often a processing delay before the refund is posted. If you have completed all these steps and still have not received your refund, please contact us at service@vivaao.com.
Please contact our customer service team at service@vivaao.com to obtain the return address.