Privacy Policy

We take your privacy very seriously. This Privacy Policy outlines how vivaao (collectively referred to as "we" or "us") collects, uses, shares, and processes your data.

Collection and Use of Personal Data

Personal data refers to information that can be used to identify you, either directly or indirectly. This includes anonymous data linked to information that can identify you directly or indirectly. Personal data does not include data that has been irreversibly anonymized or aggregated—that is, data that can no longer be used to identify you, whether used alone or in combination with other information.

Ensuring Security and Protection

We adhere to principles of lawfulness, fairness, and transparency; we process only the data necessary to achieve specific purposes and implement technical and administrative measures to ensure data security. We use personal data to verify accounts and user activity and to ensure security and protection—for example, by monitoring for fraud and investigating suspicious or potentially illegal activities, or violations of our Terms of Use or policies. Such processing is based on our legitimate interest in ensuring the security of our products and services.

The following describes the types of personal data we may collect and how we use them:

What Personal Data We Collect

ⅰ. Data You Provide:

We collect personal data that you provide to us when using our products and services or otherwise interacting with us—for example, when you create an account, contact us, participate in online surveys, or use our online help or chat tools. When you make a purchase, we collect personal data related to that purchase, as well as additional account and authentication information, and details such as billing, shipping, and contact information.

ⅱ. Data Regarding the Use of Our Services and Products:

When you visit our website or applications, we may collect data regarding the type of device you use, unique device identifiers, device IP addresses, operating systems, internet browsers, usage information, diagnostic information, and location information; this data originates from or relates to the computers, mobile phones, or other devices on which you install or access our products or services. Where permitted, our services may use GPS, your IP address, and other technologies to determine the approximate location of your device; this helps us improve our products and services.

How We Use Your Personal Data

Generally, we use personal data to provide, improve, and develop our products and services; to communicate with you; to provide you with targeted advertising and services; and to ensure the safety and security of ourselves and our customers.

i. Providing, improving, and developing our products and services:

We use personal data to provide, improve, and develop our products, services, and advertising campaigns. This includes using personal data for purposes such as data analysis, research, and auditing. Such processing is based on our legitimate interests—namely, providing you with products and services and maintaining business operations. If you participate in a sweepstakes or other promotional activity, we may use the personal data you provide to administer those activities. Some activities are subject to additional rules that may contain further information regarding the use of personal data; therefore, we recommend that you read these rules carefully before participating.

ii. Communicating with you:

Subject to your prior express consent, we may use personal data to send you marketing communications regarding our products and services, to communicate with you about your account or transactions, and to inform you of our policies and terms and conditions. If you no longer wish to receive marketing-related emails, please contact us to unsubscribe. We may also use your data to process and respond to your inquiries when you contact us. Subject to your prior express consent, we may share your personal data with partners so that they may send you marketing communications regarding their products and services. Subject to your prior express consent, we may use personal data to personalize your experience when using our products and services (as well as on third-party websites and applications) and to evaluate the effectiveness of our advertising campaigns. Note: Please be aware that for all the aforementioned purposes requiring your prior express consent, you may contact us at any time to withdraw your consent.

Definition of "Cookies"

Cookies are small text files used to store information in web browsers. Cookies are commonly used to store and retrieve identifiers and other information on computers, mobile phones, and other devices. We also use other technologies for similar purposes, including data stored on your web browser or device, identifiers associated with your device, and other software. In this Cookie Statement, we refer to all these technologies collectively as "Cookies." Use of Cookies

We use cookies to provide, protect, and improve our products and services—for example, by personalizing content, displaying and evaluating advertisements, analyzing user behavior, and ensuring a more secure user experience. Please note that the specific cookies used may vary depending on the websites and services you use.

Disclosure of Personal Data

We share certain personal data with strategic partners who assist us in providing products and services or in communicating with customers. We share personal data with these companies solely for the purpose of providing or improving products, services, and promotional activities; we do not share such data with third parties for their own marketing purposes without your prior, explicit consent.

Data Disclosure, Storage, Transmission, and Processing

i. Compliance with Legal Obligations:

Mandatory laws and regulations within the European Economic Area (EEA) or your country of residence may give rise to situations requiring compliance with specific legal obligations. Regarding the processing of personal data of EEA residents: as described below, if you reside in the EEA, our processing of your personal data is based on the following legal grounds: where your consent is required to process your personal data, such processing is conducted in accordance with Article 6(1) of the EU General Data Protection Regulation (GDPR).

ii. Proper Implementation or Enforcement of These Terms:

We may share personal data with any of our affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale/disposal of all or part of our business operations (including in bankruptcy or similar proceedings), we may transfer all personal data to the relevant third party. Furthermore, we may disclose personal data if we believe in good faith that such disclosure is reasonably necessary to protect our rights and seek legal remedies, enforce our General Terms and Conditions, investigate fraud, or protect our business operations or users.

iii. Compliance with Legal Requirements and Protection of Rights:

We may be required to disclose personal data due to laws, legal proceedings, litigation, and/or requests from public authorities or government agencies within or outside your country of residence. We may also disclose such data if we determine that disclosure is necessary or appropriate for reasons of national security, law enforcement, or other matters of public importance.

Your Rights

We take reasonable measures to ensure that your personal data is accurate, complete, and up-to-date. You have the right to access the personal data we collect and to request its correction or deletion. You also have the right to restrict or object to our continued processing of your personal data at any time. You have the right to obtain your personal data in a structured and commonly used format. You may lodge a complaint with the competent data protection authority regarding our processing of your personal data. To protect the privacy and security of your data, we may request relevant information to verify your identity and your right to access the data, and to locate and provide you with the personal data we hold. In certain circumstances, applicable laws or regulatory requirements may permit or mandate that we refuse to provide or delete some or all of the personal data we hold. You may contact us to exercise your rights. We will respond to your request within a reasonable timeframe (no later than 30 days).

Third-Party Websites and Services

If a customer accesses a third-party website with which we have a business relationship via a link, we assume no responsibility for that third party's privacy policy. Our websites, products, and services may contain links to, or provide access to, third-party websites, products, and services. We are not responsible for the privacy practices of these third parties, nor for the information or content contained in their products and services. This Privacy Policy applies only to data collected through our own products and services. We recommend that you review the respective privacy policies of third parties before using their websites, products, or services.

Data Security, Integrity, and Retention

We implement appropriate technical, administrative, and physical security measures to protect your data against unauthorized access and to ensure the proper use of the data we collect. We retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in technology, industry practices, regulatory requirements, and the like. If you do not agree with the revised Privacy Policy, please discontinue use of our products or services and contact us to close any account you may have created.

Storage and Transfer of Your Personal Data

When you access or use our services, your personal data may be processed or transferred outside your country of residence. Data protection laws in these countries or jurisdictions may differ in certain respects from the laws of your country of residence or may offer a lower level of protection. If you do not wish for your data to be transferred, processed, or stored outside your country or jurisdiction, you should immediately cease accessing or using these services.